Frequently Asked Questions

  • What are your business hours?

    We are open Monday - Friday, 8:00 am - 4:00 pm and are closed on Saturday and Sunday.

  • What forms of payment do you accept?

    We accept Mastercard, Visa, and cash. We are also proud to work with a long list of insurance carriers to help make your claim easier and get you back on the road without draining your wallet.

  • Why should I trust Ray's Automotive with my car?

    We are an experienced and trusted auto body shop with a long list of happy customers and an A+ rating the the BBB, but we also have our I-CAR's Platinum™ certification. Learn more about this distinction here.

  • Do you offer free consultations?

    Our free collision consultation is a one on one meeting with a member of our expert team to review your vehicles damage and discuss the best course of action for your situation. We’ll help you decide whether to repair or not, whether to use insurance or pay out-of-pocket. We consider your priorities, the potential risks, opportunities for cost savings, and any factors that may impact your financial or legal position. Our goal is to ensure you have the knowledge and guidance to make the decision that’s best for you.

  • What types of vehicles do you repair?

    We specialize in auto body repair for passenger cars, SUVs, and light to medium-duty trucks, including delivery vans, box trucks, RVs, and models like Ford Transits, Ram ProMaster 3500s, and Mercedes Sprinter vans.

  • Do you work with insurance companies?

    Yes, we work with most major insurance providers. We can help coordinate with your insurer to make the repair process as smooth as possible.

  • Do you offer towing or pickup services?

    We can help coordinate towing if needed—just contact us, and we’ll assist based on your situation.

  • Do you use OEM parts?

    Yes, we use original equipment manufacturer (OEM) parts when required, especially for leased vehicles or where safety is a concern.

  • Can you help with lease return repairs?

    Yes, we can handle body and paint repairs that meet lease return standards.

  • How long will my repair take?

    Repair times vary based on the damage and parts availability. We’ll give you an estimated timeframe once we assess your vehicle.

  • Are you hiring?

    Yes, we're hiring! Head over to our careers page to learn more.